Refund and Return Policy
Last updated: 18.08.2026
1. General Information
At Zen Mekanizma, customer satisfaction comes first. Should you experience any problem with our products, you may return or exchange them under the conditions set out below.
2. Return Conditions
You may return your products provided the following conditions are met:
- The product must be returned within 14 days of the delivery date
- The product must be unused and in its original packaging
- The product must be undamaged
- You must present your invoice or delivery note
3. Products That Cannot Be Returned
Return requests are not accepted in the following cases:
- Custom-made products or products manufactured to order
- Products that have been installed
- Products whose packaging has been opened and which have been used
- Damaged products (where the damage is caused by the customer)
4. Return Process
- Notify us of your return request by emailing info@zenmekanizma.com or calling 0540 0 029 029
- Once the return is approved, pack the product securely
- Send it by courier to the address given to you
- The refund process begins once the product has been received and inspected
5. Refunds
Once the returned product is approved:
- The refund will reach your account within 5-10 business days, depending on your payment method
- If you paid by bank transfer, you will need to share your bank account details with us
- Shipping costs are borne by the customer (except for faulty products)
6. Faulty Products
If you have received a faulty or damaged product:
- Contact us within 3 days of the delivery date
- Send photographs of the product by email
- For faulty products, shipping costs are borne by us
7. Exchanges
The return conditions above also apply to product exchanges. The replacement product must be in stock.
8. Contact
For questions about returns and refunds:
Email: info@zenmekanizma.com
Phone: 0540 0 029 029
Address: Ramazanoğlu, Mahsus Sokak No:12, 34890 Pendik/İstanbul